Privacy Policy

Last Updated: July 1st 2025

Welcome to GENAIVA, an AI-driven telephony service for restaurants. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services.

1. Information We Collect

We collect and process the following types of data:

1. Personal Information:

• Name, email address, phone number, and business details (for restaurant administrators and customers who interact with our system).
• Payment information when subscribing to our services.

1. Usage Data:

• Call recordings, transcriptions, and chat interactions with our AI to improve service accuracy and functionality.
• Technical data such as IP address, browser type, device information, and interaction logs.

1. Cookies and Tracking Technologies:

• We use cookies to enhance user experience, remember preferences, and analyze service performance.

2. How We Use Your Information

We use collected data for the following purposes:

• To provide, maintain, and improve GENAIVA’s AI-driven telephony services.
• To process transactions and manage billing.
• To personalize interactions and enhance AI functionality.
• To respond to customer inquiries and provide support.
• To ensure security, detect fraud, and comply with legal obligations.
• To analyze usage trends and improve user experience.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share data in the following circumstances:

• With Service Providers: We may share necessary data with third-party providers and cloud hosting services to facilitate our AI functionalities.
• Legal Requirements: If required by law or legal processes, we may disclose data to authorities.
• Business Transfers: In the case of mergers, acquisitions, or business restructuring, your information may be transferred to the new entity.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. Call recordings and transcripts are stored securely and deleted after [Insert Retention Period] unless required for compliance or operational improvements.

5. Your Rights and Choices

Depending on your location, you may have rights over your personal data, including:

• The right to access, update, or delete your data.
• The right to withdraw consent for data processing.
• The right to opt-out of marketing communications.
• The right to request data portability.

To exercise these rights, contact us at info@genaiva.io

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and access controls.

7. Children’s Privacy

GENAIVA’s services are not intended for individuals under 18. We do not knowingly collect data from minors.

8. International Data Transfers

If you access GENAIVA outside the United States, your data may be transferred and stored in jurisdictions with different data protection laws. By using our services, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of our services after such changes constitutes agreement to the updated terms.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

GENAIVA INC
info@genaiva.io

Thank you for trusting GENAIVA with your data.